Refund policy

Greenleaf Blends Return and Refund Policy

At Greenleaf Blends, we strive to offer you a flexible and transparent return and refund process. Below is our policy to ensure both you and we are treated fairly.

Right of Withdrawal

As a customer, you have the right to withdraw from your purchase within 60 days of receiving the product, without providing any reason. This cooling-off period begins the day after you, or a designated third party (other than the carrier), receives the product.

During this period, we ask you to handle the product and its packaging with care. You are free to inspect the product, but only to the extent necessary to decide whether you wish to keep it. If you choose to return the product, it must be returned with all included accessories and, if reasonably possible, in its original condition and packaging.

To initiate a return, notify us within the 60-day period by contacting us at support@greenleafblends.com with a written statement of your intention to withdraw. Once notified, you have 14 days to return the product.

Greenleaf Blends Guarantee

Every purchase is backed by our "Down-To-The-Last-Capsule" 100% Risk-Free 60-Day Money-Back Guarantee.

We are so confident in the effectiveness of our products that your purchase is covered for a full 60 days from the date of purchase. Enjoy your daily capsule! And if you don’t experience any benefits, simply email us at support@greenleafblends.com, and we’ll issue you a full refund.

No hassle, no fine print. We may ask for feedback to help us improve, but the refund process is simple.

What Is Not Covered by the Guarantee

While we want you to try our products with confidence, the following reasons do not qualify for a refund under our guarantee:

  • Didn’t like the taste: Taste is subjective. Our focus is on health benefits, not flavor.

  • Allergic to an ingredient: Please check the full ingredient list before purchasing. It is your responsibility to ensure suitability.

  • Ordered too much: Refunds for excess quantities are not accepted unless it was due to our error.

  • Ordered the wrong product: Please review your cart carefully before checkout.

  • Financial hardship: We cannot issue refunds based on changes in financial circumstances.

Return Conditions

To be eligible for a refund, the following conditions apply:

  • If reasonably possible, the product must be returned in its original packaging and condition, including all included accessories.

  • Proof of purchase from Greenleaf Blends (such as a receipt or order confirmation) is required.

We understand minor handling may occur during inspection. However, the product should be returned in a condition fit for resale. Items returned without prior notice will not be accepted.

Return Shipping Costs

Return shipping costs are your responsibility unless the return is due to our mistake (e.g., incorrect or defective items). We recommend using a trackable shipping method to ensure timely processing.

Taxes and Shipping Fees

Please note that customs clearance fees, import VAT, and shipping costs are non-refundable. These are the customer’s responsibility and are typically collected separately by the postal or courier service at the time of delivery. Greenleaf Blends does not include these charges in the listed product price.

Refunds cover only the price of the product (excluding shipping and taxes), unless the return is due to our error.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved. If approved, your refund will be processed within 14 days and credited to your original payment method.

Shipping charges are non-refundable unless the return is due to a shipping error or a defective product. Likewise, customs duties, import VAT, and other taxes are not eligible for refund.

Non-returnable Items

Greenleaf Blends does not accept returns or refunds for the following:

  • Items that have been significantly used beyond inspection.

  • Items purchased during promotional sales or with gift cards.

  • Items excluded under our guarantee for non-qualifying reasons (as listed above).

Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us right away at support@greenleafblends.com. We will resolve the issue by offering a replacement or a refund. In such cases, Greenleaf Blends will cover return shipping costs.

Exchanges

If you wish to exchange a product, you must first return the original item following the process above. Once we’ve received and approved your return, you may place a separate order for the new item.

Refund Limitations

Refunds will not be issued if the product is returned in a significantly altered condition or if the return process was not followed. In the case of repeated returns by the same customer, Greenleaf Blends reserves the right to refuse future returns or impose specific conditions in line with Dutch consumer law.

Processing Time

Once we receive your returned item and inspect its condition, we’ll notify you of approval or denial of your refund. If approved, the refund will be processed within 14 days and credited to your original payment method. Please note that your bank or credit card provider may need extra time to process and post the refund.

Data Protection and GDPR Compliance

We process personal data such as your name, address, and order details solely for the purpose of managing returns, refunds, or exchanges. Your data will not be used for marketing without your explicit consent.

We retain return-related personal data for up to 12 months for administrative and legal purposes. After this period, data is either anonymized or securely deleted.

If you have questions about this refund policy or need help with a return, contact us at support@greenleafblends.com.